Paul's Run

My mother was thinking of going to the independent living. She did though break her hip and wanted to go to the rehab there at Paul's Run. The therapy department was wonderful. Sue, Andrew and all were professional and worked with my mom 5 days a week. Never had any issues with PT/OT/SP. The problem was the 3-11 staff in the rehab department. The day shift, Lucy, Amber, Stacy were wonderful. But again, the next shift and the night shift were not as good. My mom would call for a pain pill or for something. They came in several times, shut off the call bell and walked out. They left her in the dining room or in the hallway. She did not need to be in the hallway as she is not confused. She would ask to go back to her room and they ignored her. They would walk by the room, and she would call out as they turn off the light and ignore her. One night my mom called me hysterical crying. An Aide came in and my mom asked to be taken to the bathroom and changed. The girl says NOW???????????? She was rude, threw my mom's pants in the closet on the floor. Now there were several hangers in there and she could have had a little respect and hung them up. She yelled at my mom. Now my mom is very hard of hearing but there is a difference between talking loudly than being angry and yelling. She felt that she was being singled out and did not want me to say anything there as she was afraid of retaliation from the aides. Sometimes the food was good. Other times it was terrible. The shrimp and chicken had so much breading and no flavor. Many times, my mom would say take it back and give her something else. One day the lady was shredding her chicken as it was so tough. My mom told her 3 times she did not want it. The meatballs were as hard as a rock. Many times, she would ask for ice cream and never got it. She was frustrated and I can understand why. Just the littlest things make a patient happy. A smile also goes a long way and just listening. Not sure if my mom now wants to go to the independent living. She has returned home and getting therapy, though Paul's Run forgot to send in the referral. The Home health agency had to call to get it the next day. OHH, One more thing. My mom had an orthopedic post op appointment. I went to the Dr's office and was told Paul's Run cancelled her appointment. They did not even tell my mom because transportation never showed up. I called my mom who had a fit. I also demanded to know who cancelled this post op appointment. I found one of the social workers who went to the desk and asked who cancelled it. The girl at the desk said, I did because transportation did not show up so she just figured she would cancel it. She thought they would not see her if she was late. Could she not have told the Dr's office, she will be a few minutes late waiting for the transportation department? I had told the nurse, aide, pt staff and dietary about this appointment that was at 8:45. They woke her up at 6am. Some even woke her up at 4:30 to change her diaper. 4:30 in the morning? Really? But back to this appointment, after a few calls from myself and my brother, and being extremely upset over this, transportation came and the Dr's office agreed to see her otherwise it would have been a few weeks later. Thank you for letting me voice my concerns and complaints