Monroeville Skilled Nursing & Rehab

The people are really nice here. Activities are fun and gives us something to do. I can people watch. The activities keep me busy.

I was very disappointed in my experience while my family member was there with nursing care. There were ongoing concerns with professionalism, communication, and the overall quality and consistency of care being provided by nursing. At times, it felt like patient needs were not being prioritized, which was frustrating and concerning for our family during an already difficult time. That being said, the Social Services department truly stood out. The Social Services Director is such an excellent leader there, she goes above and beyond in every way. She is the reason clarity was always brought to the forefront and things got done. Not only does she ensure patients and families are supported during their stay and advocates, but she also follows up with in-home services after discharge to make sure care continues smoothly. That level of commitment is rare and truly appreciated. I’ve also heard multiple families speak very highly of her on the unit there, and it’s clear that she is approachable, present, and always willing to listen and help. She makes herself available, communicates effectively, and genuinely cares about the well-being of both patients and their families. She handles conflict really well. In my book, she’s the one who should be running that place. Her leadership, compassion, and accountability are exactly what the entire facility should reflect. I truly hope leadership takes a closer look at the gaps in nursing care and overall communication and works toward creating a more supportive, professional, and patient-centered environment.

I came in for wound care and rehab. There are some amazing nurses and cnas. I was able to take care of myself walk and have full facility of mind. My husband is a truck driver I was riding with him. I ended up getting very sick. Getting surgery and ended up here for wound care and rehab . I was no where near anyone I really knew I was told after two weeks.I would have to call my insurence to extend my stay. I spoke with my insurence my insurence said they needed medical information. And that the facility needed to call. This went back and forth. I talked to some guy who said he would send the administrator to see me. Never happened. Needless to say . My insurance never got the information needed. I still have a very large open weeping wound and I ended spending a ridiculous amount of money on an airline ticket to get home on such short notice. It was complete and total ineptitude on their part. thank goodness I had a friend who could open up her home and help me with the rest of healing and wound care. Other wise I have no idea what would have happened.

I have serious concerns regarding the care my mother, received during her four-day respite stay at Monroeville Post Acute. During her stay, my mother suffered a fall that resulted in a head injury and skin tears on both of her arms. I was never contacted or informed that this incident occurred. Furthermore, she was not administered her required medications, and it appears she was not regularly monitored despite being admitted specifically because she cannot care for herself. She is now experiencing significant back pain as a result of these events.

Based on our experience, I would not recommend this facility. My loved one, who required full assistance, was not consistently monitored or cared for in a timely manner. Following a fall, there appeared to be a delay in recognizing the extent of her injuries, which ultimately required hospitalization. This was not just poor service—it was a complete failure to provide basic care and safety. I would strongly urge others to look elsewhere. The meals and cleanliness of the place were also very poor.