Juniper Village at Monroeville

Senior management has been very receptive to everything we have to say regarding our mother’s care…it’s clear they want to do everything they can to make my mom’s stay as comfortable (and happy) as they can!

I've recently placed my mother here. I looked at several facilities. I found the memory care unit to be well thought out, engaging the residents in activities (not the usual endless puzzle building) and some very nuanced touches like a circular layout (all roads lead to home) and unique and brightly colored doors to help residents find their rooms. She doesn't need this yet, but I like to plan for the eventuality. In the meantime, she has a lovely suite. The staff is attentive, pleasant, polite and patient. I know most of the staff by name, and conversely, the staff all seem to know the residents by name. My very first contact was with the Director of Sales and Marketing. (I'm leaving names out of this for privacy purposes) You wouldn't know that was her job — she was so very involved and keeps in touch. (I had to look her title up when writing this up for proper identification). I said to her midway through our conversation "I can tell you really like your job." It was very evident. I've seen her there since at all hours, presumably to accommodate the schedules of interested families. All of these places are expensive. However, Juniper Village is comparably priced. When you are shopping around, don't forget the all-inclusive incidentals which many places treat in à la carte fashion (e.g. med management, meals, etc.). And speaking of meals, the food is made freshly everyday from scratch with several options from which to choose. In short, I am very impressed. If you are in need of such care for a loved one, do yourself a favor and schedule a visit.

Our mother has been at Juniper for about a month. Like most older people, our mother didn't want to leave her home. Everyone we have met has been very nice and welcoming. The nursing staff, activities staff and food service staff are very nice to work with. Our mother had a short stay in hospital and was telling people in the hospital, how nice Juniper Village is and the staff is nice.

Mom has been at Juniper Village for almost a year now and she is happier than I have seen her in years! The care that she receives and the communication from the Wellness Team is outstanding. Every time I go in to visit Mom she is either in the middle of an activity or she is telling me about how much fun she had with her most recent activity.

We placed my Mother in Juniper Village right before they purchased and took over the facility 3+ years ago. Until 2024 we were very happy with the care given, the staff and the facility. After a large turn over of personnel we noticed the care and condition of her room slowly declined. When needed, it became hard to find any staff in the area. The last few months of 2024 we started to find her left in bed as late as 11am and soiled. Any time I tried to call the director I was told I had to leave a message with the receptionist and she would have her call me back. I asked for her voicemail or email and was told the receptionist served those functions. Needless to say, I never got a call back from the director. We finally were fortunate enough to be eligible for hospice and they improved the appearance of my Mom and her room over night. Sadly they only came on a part time basis. We were able to meet with the new wellness director and staff nurse about our concerns and they were very responsive and began training and accountability. I had asked that the facility director be a part of that meeting but never happened either. Long story short, my mother contracted the norovirus and aspirated while laying bed and developed double pnuemonia and lost her battle to recover in December 2024. When I tried to get a 12 month printout of her billing to use for taxe purposes and for closing her estate I got the same road block at the receptionist to talk to the billing department. I never did get the printout. I'm not sure why they feel the need to restrict families contact to key people through phone or even email. What started as a love affair with Juniper turned into a real disappointment.