Merrill Gardens at West Chester

When it became clear that my 97 year old mother could no longer live alone, we did a lot of research and facility touring to find what we hoped would be a community where she felt welcome, supported and safe. Merrill Gardens seemed to check every box, so we moved her there this past fall. We obviously made the correct decision. From the beginning, all our interactions have been positive. Allyssa and Matt were great sources of information as we started the moving process, providing information about the accommodations and services offered and answering our myriad of questions. Shireen, the General Manger, was there on move-in day to go over all the paperwork and officially welcome Mom to her new home. Mom has now settled in and we remain very pleased with the facility (its cleanliness and amenities), the staff (their receptiveness, responsiveness and obvious concern for the well-being of the residents) and its sense of community. Jillian, the Resident Care Director, has been most helpful. She met us on the first day to evaluate Mom’s care needs. Since then, she has overseen Mom’s medical care (which has changed during her short time at Merrill Gardens), keeping us informed and continually in the loop. Jillian responds to emails and phone calls promptly and is someone with whom it is very easy to communicate. And her staff of nurses and aides are awesome. Malayna, the Senior Business Office Director, has also been a wonderful resource, helping us navigate this new world of assisted living, and long term care claims. She too is always ready with answers, either by phone or email. And the rest of the staff, from aides to the front desk folks, to maintenance and dining personnel, all appear care for the residents. If you’re seeking a welcoming community, Merrill Gardens is well worth a look.

My mom passed away about a month ago in her beloved apartment at Merrill Gardens West Chester where she spent the last 7+ years. She had a very positive experience over these years. She developed dementia during this time, and the staff/administration were able to curtail a treatment plan uniquely for her. As a result, she was able to stay in her apartment that she was familiar with. The staff were caring, loving and professional. I knew they had her best interest at heart. As hospice was initiated, both the caregivers and the hospice team were able to coordinate and work together to give my mom the best possible care. No place is perfect; however, I can say with complete certainty that the administration will listen to you and do whatever they can to resolve issues or make life easier and happier for the resident. People who really care for your loved one....that is priceless!

Both my parents resided in this community for a number of years and it was perfect for them. They had lots of friends and activities, they even got my mom to visit in Alpaca Farm. The staff is friendly, supportive and available. They provided my mom so much support when my dad was sick and finally passed away. My mom continued to reside in this community after my dad died and it was a blessing to her. Both are now gone but their lives were so much more enriched by being at Merrill Gardens. I would highly recommend this facility to anyone who is looking for a place for their parents. Thank you to the staff for all their support.

I would not bring your loved ones here, some of the staff is very rude from the gm down to the aides.i have been left alone in the shower while aide went off to do something else.ive been locked outside on the terrace at night because the staff was too lazy to come out and check for people before locking the door. when pushing the call button for help aides have come ,reset the call button and turn around to leave without asking if I was okay. most recently the med tech did not read my prescription chart and put in 3 times the prescribed amount in my cup.had I not noticed the over dosage my well being may have been at risk .staff response was weak with a lame apology.the gm has called me a mean and angry person because i was frustrated over these and numerous other problems

I have been a resident at Merrill Gardens since June, and one of the things that attracted me was the option to have common areas and spaces such as the game room to use when my family comes to visit. This December I was able to host my extended family of 20+ adults plus a dozen or so kids. Everyone had a great time, and we really appreciate Merrill Gardens making that a possibility.