Hillside Manor Personal Care Home

Greatest care in the area!!!

Fairly good this far.

Here visiting my aunt. The lobby is uniquely decorated like a town square. There are facades of a fruit stand, post office, gas pump, fitness center, etc. Nice outside courtyard. My only complaint is it was hard to find any staff members when we arrived. We didn't know where to find my aunt, because it was our first visit.

My wife resided at Hillside Manor for just a little more than a year before passing with Alzheimer's. My visits with her were always unscheduled. Never did I visit that the staff was not professional, kind and very friendly, not to mention "spic and span" clean. If there was an emergency, I was contacted immediately. My wife became friends with all staff and made friends with other residents and her "group" was a real friendship and funny. The care and meals were ideal and when it became necessary to feed her they met the standards above and beyond. Near the ending, she was watched and looked after very closely and I was contacted immediately. Five Star for me!

From my first contact with the Hillside staff, when I was gathering information about facilities, I felt cared for and at ease. My questions & concerns were addressed in an empathetic way, and my calls were returned. My experience occurred during the COVID crisis, and the staff made every effort to maintain visiting in some fashion... from visits on the patio, to window visits when it got cold outside, then eventually indoor visits in the common area. They really did everything to keep their residents (my mom) safe. During the window visits (which were difficult for my 89 year old mom with cognitive issues), a staff member would stay with her, helping to facilitate the conversation and making it more meaningful for my mom.... it made a difference for which I was grateful. My mom was well cared for... she was always dressed in clean matching outfits, shoes or slippers on, her hair was neat, and her nails were clipped. She gained some needed weight there! During visiting with mom, a staff member or 2 would join us for a story or to give my mom some love, I would well-up with gratitude! In addition to her physical & emotional well-being, they were on top of her medical conditions. Being a fall risk, they took every step possible to reduce her falls, even having her wear a small monitor to alert them of her movements. They always kept me well informed. Although I never got to see her room, due to COVID, the atmosphere I did see was pleasant, clean, and calm. Making the decision to move a loved one to a facility is never an easy one, but the staff at Hillside Manor (Oliver Rd) made the transition easier & less frightening, and I will always be grateful for the genuine care they gave to my mom, and the peace of mind they gave to those that love her.