Columbia Cottage Linglestown

I'm a traveling Hospice CNA. This is one of the best facilities in the Linglestown area. Amazing staff that care for each patients. The staff go above and beyond to help patients. Not every place is perfect but CC Linglestown is a place I would put any of my loved ones that need care & love. Thank you to all the staff!

I have a close family member who is in residence at Columbia Cottage Linglestown. After extensive evaluation of alternatives for our family member, we concluded that Columbia Cottage was the absolute best facility in the Harrisburg area for our family member. And we have not been disappointed! The staff is kind, responsive and caring. The residents have deep bonds and are supportive of each other. There are tons of activities that are constantly available and the rehabilitation facility and staff are top notch. And leadership (especially Amber) have been very responsive to our family member’s needs. She listens and cares deeply about the residents. I recognize that each situation is specific to the individual and family’s needs but we feel that Columbia Cottage has been a fantastic facility and community for our situation. Highly recommended!

This place is amazing. My family moved in this year and it has been everything and more. The staff are so caring. Karen and Amber have always taken the time to make sure things get done. Nothing is perfect, but you can tell they genuinely care about the residents. Could not be more pleased!

My sister and I toured seven memory care facilities before choosing Columbia Cottage in Linglestown for our mom, who was leaving the home she lived in for 51 years. We had no prior experience but did our research and believed this was the best choice. We regret that decision. Care was acceptable at first, when there were only seven residents. We were told staffing was based on residents’ needs—not census—and that our mom could age in place. As the unit filled to capacity, staffing did not increase. Management claimed they were already staffed for future residents, which is impossible when residents’ needs are unknown. Amenities such as the spa, ice cream parlor, country store, and activities calendar were largely for show. The spa was never used, the ice cream parlor rarely stocked, the country store never open, and activities were inconsistent. Most evenings, residents were simply placed in front of a TV. We were told laundry was done one resident at a time and clothing would not need labeling, yet items routinely went missing and unfamiliar clothing appeared in mom’s room. We were also told after move-in that we were responsible for washing her bedspread due to inadequate machines, which frequently broke down. At times, there was no nurse on site. Medications were administered by “Med Techs,” some of whom were not CNAs. Mom had PRN meds for if she would catch a cold but she was unable to ask for the meds herself. My sister or I would have to request the meds be administered. Despite paying for two-assist care, mom was often not showered. Due to inadequate staffing, my sister and I frequently had to bathe her ourselves. As mom declined and could no longer feed herself, one of us was present daily to ensure she ate at least one meal. We witnessed staff removing untouched meals after asking residents if they were finished—questions many residents could not comprehend. Mom was frequently left in wet or soiled briefs despite a two-hour change policy. On multiple occasions, she was not checked or changed during several hours of our visits. Concerns were repeatedly brought to management and always met with “we will re-educate the staff,” yet nothing improved. We chose this facility to avoid multiple transitions, knowing routine changes often cause decline in dementia patients. Unfortunately, the level of care promised was not delivered. When we decided to move mom to another facility, it was because WE chose to place her in a facility that provided a higher level of care so we didn't have to move her a third time at a later date and risk another decline. Please think twice before placing your loved one in this facility.

My best friend was a resident in memory care for two and a half years. I would NOT recommend this place to anyone. It was heartbreaking seeing the lack of care and inadequate treatment she received from some of the untrained aides. There were a few staffers that truly cared about the residents, but for the most part, the other employees took the job for a paycheck. They had no compassion, kindness or understanding of the needs of memory patients. Being placed in front of the TV hour after hour is not an "activity". It was easy to just place them in a tiny room unsupervised at times. All the promises my friend's family were given never were kept. Even personal hygiene was lacking. I am so relieved to know that my best friend was moved to another facility which is giving her the care she deserves. Thank God other places do exist for special need individuals. Please think twice before placing a loved one in Columbia Cottage. I gave it one star because the outside of the building looks nice. It ends at the door.