The Gardens at West Shore

DO NOT SEND YOUR LOVED ONES HERE! This place is absolutely disgusting and staff do not care about the patients just there to get a paycheck. This place needs shut down and I am going to hell and high water to do what I need to report this place because nobody's loved one should have to be in conditions like this or cared for by unprofessional rude staff members who care more about being on their phones than taking care of their patients. This place should be ashamed at how they are operating it is absolutely appalling. We brought conditions and concerns to a supervisors attention and another worker who is considered a "vice president and been doing her job for a long time" was very rude and unprofessional and even took it to the extent of asking me "why would you send him here" when I complained about the filthiness of the place and how bad their patients are neglected. I watched another patient have feces all over himself and the staff member was pushing him rudely back to his room and saying rude comments to him because she had to clean him up. I had another resident harassing me at my visit for food/drinks like they aren't even getting what they need to be properly nourished. There was another resident that took his diaper off right in front of everyone and staff just sat there on there phones. Another patient brought said patient a diaper and staff asked patient not to give him diaper and instead of taking it or helping other resident get properly diapered he proceeded to pull his pants down in front of me at the visit to put it on himself all because staff are negligent. That situation could've been avoided had staff would do their jobs properly. They should've removed him from the room immediately when it was brought to her attention. She also proceeded (same staff member who also got pissed at the resident who had feces all over him) to get upset with this man as well for trying to re diaper himself instead of her taking time to do her job instead of being on her phone. You have residents wandering into other residents room with nobody caring to remove them if patient wants to sleep and be unbothered. This facility needs to do better and I will be contacting the department of health.

Great staff

All of the front desk to the staff on the floor were all incredibly kind and very helpful!!

The staff was friendly and polite and seemed to be attentive to the residents.

I have a friend that there family member has been up hear for 3 months and they don’t let any family member or anyone contact that person and they even sent letters stating if they don’t contact them soon they will be taking legal action and their family member was forced to come to this place and then they don’t tell that person POa any information and that’s not legal why is it they contact everyone they can try to to get information and nobody at the home gets back this place is a joke and the reviews are very accurate the worse home in the country. And from everything I see they reply to reviews more then information on people’s love ones or their poa getting information