Sunnyview Nursing and Rehabilitation Center

I just spent allot of money trying to figure out a non-existent lean because this nursing home denied my mentally ill mother saying she was at risk because there was a third party on her trailer title and she was a financial risk. I attempted to contact the home myself to confirm what the social worker was saying and to get more answers. There is no lean or additional parties in her title. They claimed she was a financial risk. She is at a different location fully approved and being taken care of in another county. I will never forget how their misinformation on a denial caused me so many problems when trying to keep my mom safe. What kind of company acts this way. They wouldn't even get this one star if the system didn't force me to. Every other home I talked to was able to tell me a good reason to say no such as they couldn't provide the care she needed. Not this one. It seems they only care about money.

My dad was a resident for about 1.5 yrs. Day to day care was good. Most nursing care and aides were pleasant. Front desk was fine. Food services and activities returned my calls. Older facility, aging elevator, could use some upgrades. It is unfortunate that meals were not a priority in a timely matter or fresh. Most of his complaining was food. During his time and seeing his bill going up each month, calls and emails were constantly made with no return calls or emails. He was straight medicaid! This was my biggest issue with billing calls never returned. The offices with Butler Agency got complaints from families about Sunnyview administration The agency could not reach out to anyone as well. It is sad to see a facility ignore communication. Zero communication isnt a violation so nothing to do but deal with frustrating unpleasant business practices!

My Mom is at this place now. I called and left 2 messages yesterday for someone to call me back. Nobody ever did. A couple weeks ago my brother ( who is a doctor) called there twice in one day and nobody ever called him back either. We pay the same price as we would at a nicer facility, but we get no common courtesy. The residents get their meals at random times ( often dinner is at 7-8 at night ) and they are given minimum time to eat it before they whisk their trays away. I fed my mom the other day and she acted as if she hadn’t eaten in a week. She can’t speak because of a stoke and has difficulty feeding herself, but nobody helps her. I’m very disappointed in this establishment.