Mountain City Nursing & Rehabilitation Center

My mom is a resident there and she was on the first floor. The social worker asked me if my mom would like to be moved to the 2nd floor. She said I could say no. She said they need their room for rehab patients. I said my mom is doing well now and she likes her roommate so no- I don't think it's a good idea. Plus I noticed there were many empty rooms so that wasn't the real reason. And I found out that there are several residents on the first floor that have been living there for 3 years. A week later- a different social worker left a message on my machine saying they're moving my mom today. I called her back- answering machine- I left a message saying I said no to this move. Then I called and asked for the head nurse. She said she asked my mom and her roommate and they both said yes. She asked if I give my approval for my mom. I said if she wants to then yes. A couple minutes later my mom called and asked why I approved this because she said no. I heard her roommate in the background say she said no, too! I said the nurse told me both of you said yes. I went to visit later and neither was happy. Her roommate said she felt rushed and pressured so she said yes then she was so upset she was crying all day. What kind of place and what kind of people are working there who lie to their residents and their relatives just to pressure them to get what they want??!! This is indefensible. This place is not great in any way but the first floor is at least better than the second one. They should not have to be forced to go to a different floor and a different room. They should both be returned to their room on the first floor.