Laurel Lakes Rehabilitation and Wellness Center

Today, I had the pleasure of working with RN Marie (for the first time)and CNA Mr. Teate today during our visit with auntie. RN Marie took time to explain very useful information regarding auntie's medical condition to her and to us. She assured me that she would be sure to pass along auntie's summary notes from her Endocrinology appointment last Friday to the care team and doctor. She followed up with me to confirm she had in fact put the notes in a binder. I also wanted to pass along my appreciation for Mr. T, as he seems to have the perfect solution when it comes to encouraging auntie to get up and moving. I really appreciate his attentiveness and sensitivity towards her needs. Regards M. Banks

Toured the complex today as I consider placement for my mother, outside looks like a standard elderly home. Common area appear modern and clean for the public eye. Communication between staff is not 100 percent since I was a quick tour with out appointment. The receptionist didn't know I was coming or who to contact since it was the weekend. Once the on-duty-manager was available I began the tour, first common areas caf. , Gym, rec rooms. Them living, sleeping quarters. While walking down the rehab wing. the smell of urine as of bed pans and or bedside Weren't being taken care of in a timely manner. The smell was strong enough I get a light headache. Walk back to the main entrance and the smell disapated. While in the social worker the sent of air freshener thru the ac made any order disappear. Further asked to see the long term , from there there was no order more pleasant. needless to say it was night and day in conditions. Rooms were pretty much non private rooms 1-3 roommates per room.