Independence Health System Westmoreland Hospital

I am in total disbelief at the lack of basic human decency at Westmoreland Hospital. My prayers are with every individual that has the misfortune of having to be treated at this facility. Rather than explain step by step the indignities that took place. Below is a copy of the complaint being submitted. All Concerned, I am writing to formally log a serious complaint regarding the treatment my family and I received at Westmoreland Hospital on August 26, 2026. This was the worst experience I have ever witnessed in the healthcare industry, and I am requesting an immediate investigation into the unprofessional, uncaring, and dishonest conduct of one of your nursing staff members. My 71-year-old mother-in-law, who recently lost her husband, was transported to your facility from a rehabilitation center after experiencing chest pains and signs of a stroke. Because I am active-duty military assigned to a unit in Missouri, I had to drive from Missouri to Pennsylvania in order to see her during my limited leave. She has no other family nearby who can visit consistently outside of her son, who works multiple jobs. Due to the travel distance, my adult son and I arrived at the hospital at approximately 7:00 PM. Less than five minutes after we reached her room, two aides arrived to transport her for an MRI. We assured her we would wait for her return. While she was away, my son went to the car to retrieve a phone charger as it was my intention to stay overnight. When he attempted to return, the security guard, Tim, denied him entry after consulting with the third-floor nurses' station. When I went to the nurses' station to find out what was happening, it was abandoned. I eventually located my mother-in-law's nurse, Nicole, outside another patient's room. When I explained that my son was locked downstairs, Nicole coldly responded, "Yeah that's right and you have to leave too. Visiting hours are over." I explained our situation and that we had not yet been able to visit our loved one, but she stated that unless my mother-in-law was in hospice care, we had to leave. When I repeatedly asked to speak with a charge nurse or a director of nursing, Nicole refused to contact anyone and threatened to call security if I did not leave. Fortunately, I encountered another nurse, Eric, who showed compassion, listened to the situation, and called down to security to allow my son back upstairs. However, upon my son's return, Nicole continued to insist we leave without saying goodbye. When I asked Eric who was in charge, he pointed out the charge nurse, Brooke. Nicole immediately approached Brooke and told a blatant lie to justify her actions, falsely claiming that I had entered another patient's room to confront her. Brooke advised me that while she personally had no problem with us staying, she would defer to Nicole. Due to the situation drawing attention from surrounding staff, Nicole reluctantly granted us 10 minutes to visit. My mother-in-law returned from her MRI at approximately 8:45 PM. When she realized we were being forced to leave and asked Nicole about it, Nicole deflected blame by stating, "It's not my rules and I'll get in trouble if they stay." We were forced to hug her and leave immediately. The lack of empathy, the outright refusal to escalate my request to management, and the fabrication of events by Nurse Nicole are completely unacceptable. Immediate retraining or replacement is necessary to ensure that other families and patients are not subjected to this standard of care. I expect a prompt response detailing how this matter will be addressed. Sincerely, Concerned daughter n law and active duty service member

Labor and Delivery has absolutely terrible bedside manner. A male doctor that came in didn't even wear gloves or ask permission to touch me. He didn't was his hands when he came in the room either. Whatever nurse attended me didn't let me explain where my pain was. She kept assuming I said something I didn't say and kept cutting me off and interrupting. She had a terrible attitude as well. Any other times I've been to this hospital for anything staff has been professional and kind. Idk what's wrong with labor and delivery but If that's how their staff is I don't want to give birth here. There was one nice nurse, a darker skin toned lady. She was literally the only nice one I met on that floor. I do not recommend.

Put me on a medication I’ve never had before in the er department told them it was to sting I couldn’t drive and I quote that’s not our problem so they give you meds push you out so you can come back in 12 minutes later in an accident so they can double charge you and if you complain about it, they poke fun at you in a letter. I have the physical proof they poked at my IQ the way I talk and the fact that I’m an agoraphobic and made it to the emergency room is amazing on itself. they poked at my IQ the way I talk and the fact that I’m a agoraphobic and made it to the emergency room is amazing on itself. The only thing this place is good for is to pass away in