Hillcrest Retirement Community

My Mom used to live in the community. She now lives in another better run community. When the original owner ran the place the residents and staff were happy. When Weston purchased the place it went down hill fast. The administrator resigned. They hired her replacement. She was very caring and tried her best. I am not sure what happened to her. The administrator that runs the place now is only out for herself. All the long-term staff was terminated. She is rude to the residents and the staff. When I made complaint to her concerning my Mothers leaking ceiling. I was told if I did not like the place take her elsewhere. I did and she is happy. Anyone reading this please for your loved ones sake. Do not have them move in this place. Check the DPW website all Weston's building were on provisional licenses at least once. What does that tell you.

I love this facility. I would recommend it to anyone! The staff and the residents are amazing, and I'm so happy I put my mother here she is living it.

Toured the facility in January. We are speechless at the incredible warmth and kindness of the staff. The facility feels like home. Planning on moving our mother into this facility in the Spring.

The home was awesome when it was family run. Now that a cooperation took over 2 years ago. It has gone down hill. Long-term staff are gone. The administrator does not care about the residents. Only the mighty dollar. The morale of the staff and the residents in very low. The current administrator is corporate driven. And the residents are unhappy.

My Parents moved into the facility for a while. At first they loved it. Then it was sold to Weston. Soon the administrator left(we loved her). They hired her replacement. She was awesome and really made thing better. She left for some reason. Now the Administrator who is there now is awful. She is rude to the residents and all the staff is unhappy with her. She terminated all the good staff. My parents roof in their room leaked and it took weeks to fix it. We moved the bed away from the leak. The sky lights leaks and it took well over a year to put flooring in the activity room. The residents had to do their activities on a ply wood floor. I made several complaints and they were ignored. The staff did care about my parents and the residents. However, there was a quick turn around of staff. My parents moved out to another personal care home and they love it. It is like they are living in a hotel.