Friendship Village of South Hills

On this Memorial Day, I want to honor my father, a proud veteran who deserved dignity, compassion, and proper care in the final chapter of his life. Sadly, our experience at this facility was deeply disappointing and heartbreaking. Families should be very cautious of the marketing promises made here. The facility presents itself as a place where loved ones can age with support and security, but when my father’s dementia progressed into the difficult late stages that so many families eventually face, we found out those promises had limits. Instead of receiving the specialized compassion and care he needed, he was ultimately forced out. Dementia is not convenient. It is painful, unpredictable, and emotionally exhausting for families. Facilities that advertise memory care should be prepared to handle those realities with professionalism, patience, and humanity. Before trusting this community with someone you love, ask hard and specific questions about how they handle advanced dementia behaviors. Do not rely solely on the polished tours and sales presentations. Our family learned the hard way that appearance and promises do not always equal compassionate care.

There are no perfect institutions, least of all skilled nursing or inpatient rehabilitation. But I'd choose Friendship Village again (while not ever wanting a reason to return!) The aides and nursing staff are hardworking , skilled, compassionate. Food is varied and tasty, and the PT & OT staff are excellent. Mandy, the Administrative Assistant, went above and beyond to help with my transition to home. A good place to work on recovery from my broken ankle.

Beware. This space looks fabulous, but that comes at the expense of patient care. My parents bought into this community in 2018 for hundreds of thousands of dollars on the promise that they could stay there forever. Not so. My dad was one of the first residents of the memory care unit opened in 2019, and was kicked out in 2025 when he began to display unwanted dementia behaviors. He died 90 days after we moved him to another facility. The police were called twice on an 85 year old man with end-stage dementia. The “health center” was not an option for him, according to the memory care director (not a physician). If the sales team tells you that your loved one can stay until they die, don’t believe them. They hold all the cards despite their sales pitch promises.

Grateful that Friendship Village had a readily available bed/private for me early January. I suffered a complex ankle fracture and have been here just shy of a month. I have had wonderful encounters with every member of nursing, physical/OT therapy, admissions and social work. Nursing aids worked tirelessly and offered generous assistance. The team has worked cooperatively to assist my healing, provide skilled nursing and help me to get a leg up, literally. The front desk staff offered wonderful support on a daily basis, always with a smile. Activities team was always warm and inviting! I have friends who reside in independent living and it was a great luxury to have them visit so easily. The in-house hair salon made it so easy to maintain a feminine look! All volunteers that I encountered were delightful and so willing to help. The team seeks to make improvements wherever possible. Security was available and secured the location. Transportation arrange for a wheel chair van for my first post op visit during the snowstorm!Thank you Friendship Village

A family member is currently a resident in the Health Center (skilled nursing), after needing more care following 7 years as a resident in their independent living community. We are continuously impressed by the caring staff, management, and high-quality facilities. Nothing is perfect in life of course, but we feel blessed to have mom in such a good place. THANK YOU to all the front line staff that work incredibly hard every day (often times in challenging circumstances) to care for our loved ones!