Freedom Village at Brandywine

Village at Freedom Brandywine Review I brought my mom here from Exton Post Acute Rehab, and the difference was night and day. Village at Freedom Brandywine truly lives up to its star rating on the CMS portal. From Admissions Director Lorna to Nurse Practitioner Jennifer, the team is competent, empathetic, and deeply committed to service. The staff are outstanding, the food is excellent, and communication is seamless — every message I left for a nurse or specialist was passed along without fail. Requests were handled promptly. Blood reports were provided within minutes, follow-ups from doctors and nurses came exactly as promised, and concerns were resolved quickly. The area for improvement is the frequency of rehab sessions. My 72-year-old mother is recovering from septic shock and requires consistent, repetitive muscular training to regain functional independence and return closer to her pre-illness baseline. The therapy I believe is not sufficient to recover quickly well within the early recovery window value a patient gains maximum recovery. Also, the soap dispenser in the bathroom, wasn’t working despite several complaints. These are minor, but would make a huge difference when it comes to infection control. Even after just five days, I felt confident that this is a place where you can safely entrust your loved ones. I wish the center continued success in all its endeavors.

The management and service here is deplorable. My mother has lived here for over a decade the everything has gone downhill with the multitude of ownership changes. I would never recommend this place to anyone, and I am a senior living specialist. However, my mom has good friends here and doesn't not want to relocate despite there being better senior living options. The food is inedible. For New Year's, the food was a sad cup of two chunks of cheese and salami with a couple grapes and soggy crackers, one Lindt truffle, a pack of nuts and a baby size water - seriously? (photo incl.) For what they pay for meals?! At least put the nuts in a bowl or something. Nutritious food used to be available in their bistro, included in their meal plan. Now she can't even get milk, but can get soda? Inexcusable! Zero effort is given on all fronts. She has currently been without Wifi for the past ten days and no one "has time to fix it." Their bus for excursions has been out of commission forever and there is "no money to fix it." She and other residents complain that the music is so loud at happy hour that they can't talk, but the activity director says they can't control the volume, so my mom and friends don't bother to go anymore. She says the only ones dancing and eating the food at HH are the staff! My mom may not want to move at this point, but if you are currently looking, at least I can help you make an informed decision. There are good senior living communities out there, find one of them - this isn't it.