Fair Oaks Senior Living

The staff was wonderful for my mother. The place looked clean and didn't smell. The only problem we had was the Administration office was not good at all about returning phone calls it was like putting teeth to get a call. Scott completely ignores your calls.

I wouldn't board my animal let alone a person. Rooms too small for personal furniture. A box labeled perishable was delivered to my brother's room & left for days-it was medicine that needed refrigerated. He fell a few times & calls for help went unanswered. He finally called family members to help him. A quilt that his deceased wife made went missing when sent to laundry & was never returned. The food is horrible, and many of the dining staff don't speak English. I know my brother has a lot of medical issues and needs a lot of assistance which he didn't get here. He is at a new facility now and doing much better.

Our loved one was there for nearly 2 years. He stayed very sharp and sound of mind, so fared well there. Most staff truly do care. However, those that don't care are hurting the reputation and putting loved ones’ lives in jeopardy. If you have a loved one in any care facility, you need to visit often, communicate with the staff, and persistently ADVOCATE for your loved one. Fair Oaks communication is very poor, except for the few staff members who really do care and will be honest in their communications. I had suggested having monthly care meeting with family, but answer was “no”. They did have resident meetings and whenever I my schedule permitted, I attended those meetings. Others mentioned bed bugs, they had an exterminator for bed bugs about 2 years ago, too. As others have said, there is no one to answer the front desk phone and when you leave a message (for administrator or nurse), they do not return calls. I have suggested that they get a communication system that will transfer calls to a phone that someone does answer. Or get an answering service. They had some emergency calls during the night when first responders were not able to enter the building because no one was at the front desk. I suggested getting a “lock box” for emergency personnel, but that also did not happen. They are excellent at sending the monthly rent bill. The on-call/in-house doctor, Palaniappan Muthappan MD is also very good at billing. He continued to bill for “Home Care” after our loved one passed mid- 2024! I even called and spoke with the doctor who apologized and promised it would stop. Nope. His last billing was for a “Home Care visit” in January 2025! Of course, Highmark denied all of the claims, but I consider this to be MEDICAL FRAUD. Beware! Ensure that he is really visiting your loved one or is he just sending automatic claims without a visit.

The facility is always clean and welcoming. The staff cares for the residents with compassion and understanding of the various needs of the residents. The management is responsive and communicates well. We are very happy with all aspects of care.

This facility is in a stunning location, hidden gem honestly! Never even knew it was there until I visit once for a loved one. The grounds and peacefulness of the location are wonderful, but the staff and interior did not disappoint. Everyone from the nurses, front desk, admin were are incredibly knowledgable and friendly. Feel very secure and fortunate to have a loved one in such great hands.