Emerald Nursing and Rehabilitation

I visited a family member this morning who has been a resident for just a few weeks. While I was there, a physical therapist came to her room, and since she had a visitor planned to return later. Also, I met a nice young man who also stopped in, I believe he was a liaison, very pleasant, and he also planned to return after my visit. The resident I was visiting told me that the workers are nice, and that some of them already feel like they’re friends to her! I left feeling that she really is blessed to be there!

​I would strongly urge anyone considering Emerald Nursing and Rehabilitation to look elsewhere. Our experience was nothing short of a nightmare. My father was admitted here for strengthening rehab, but instead of getting better, his health and dignity were severely compromised. ​Safety & Lack of Communication: My father fell twice during his stay. We were not even notified of these incidents until 12 hours later. During the first fall, the facility actually called the fire department to get him off the floor because the staff apparently couldn't—or wouldn't—help him up themselves. ​Medical Neglect: We repeatedly pointed out swelling in his legs, which turned out to be cellulitis. The staff did absolutely nothing. When we finally pulled him out and took him to the hospital ourselves, the ER doctors were shocked that his condition had been allowed to progress that far without treatment. ​Degrading Treatment: To make their own jobs easier, the staff kept my father heavily medicated on pain meds and forced him into diapers so they wouldn't have to assist him to the bathroom at night. It is heartbreaking to see a loved one treated as an inconvenience rather than a patient. ​False Advertising: The "Anytime Menu" they show families is a total sham. It’s just paperwork designed to make the facility look better than it is. The actual conditions are unfavorable and the staff was frequently disrespectful to the residents. ​We had to advocate for my father by removing him from this facility to get him the actual medical care he needed. Do not trust this place with your loved ones.

it’s a dirty filthy place. I don’t know how they stay in business.

One of the poorest facilities I have ever had the displeasure of visiting. Doesn’t look. Like the floor has been cleaned in 6 months. VERY understaffed. Did not look like our loved one had been bathed in a few days and was not repositioned or checked in a 6 hour visit. Nursing staff fairly rude but aides were wonderful just overwhelmed. Receptionist VERY rude

Front line workers are the hero’s of our community! Thank you for everything you do!