Cranberry Place

My father was in this facility for 2 months for rehabilitation. During his time there, they lost all of his clothes, his phone and any personal belongings he came with. The staff tried to deny that he ever had clothes to begin with. He also fell multiple times under their supervision, and was told he hit his head but didn’t need to go to the hospital because it was an “unwitnessed fall”. We have called and called to try to get updates on him, worrying because he sounds confused (not his baseline) and nobody will call us back. We call social work to try to set up a care conference and leave multiple voicemails that are never returned. We finally receive a call that his insurance has decided this is his new baseline and he no longer has coverage. So we come pick him up and find that he is no longer able to walk, is very weak and using a bedpan to go to the bathroom, has slurred speech and is confused and hallucinating. NONE OF THIS IS HIS BASELINE and he was not having any of these issues even one month prior. Discharge instructions are thrust at us with no explanation that several of his medications have changed. We immediately took him to Passavant Hospital to sort out everything they’ve done wrong. I believe he’s been neglected and despite us being his primary caregivers and his power of attorney have been left out of every medical decision, care conference, etc and have been unable to get anyone to take us seriously. How in two months have they let my dad decline so severely that I’m not sure how I’m even going to take care of him now? Do NOT take your loved ones to cranberry place.

Clean, updated facility. Friendly staff. I recommend this facility to others!

I would not recommend this care facility to anyone looking for a place that truly prioritizes the well-being and safety of their loved ones. From what I have personally witnessed, the level of care provided does not meet the standards that families expect when placing someone in a nursing or rehabilitation home. One of the most concerning issues is the lack of staffing. The facility often appears to be understaffed, which directly impacts the attention patients receive. Many times patients are left waiting long periods before anyone checks on them, even after requesting assistance. It is troubling to see patients who need help not being monitored as closely as they should be. There have also been instances where staff remain behind the desk on their phones while patients are waiting for help. When patients express their needs or concerns, those requests are not always taken seriously or responded to in a timely manner. For individuals who depend on staff for basic care and safety, this is extremely concerning. Another serious issue is patient safety. There have reportedly been multiple incidents where patients have fallen while under staff supervision. Situations like this raise questions about the level of monitoring and attentiveness being provided. Families trust care facilities to look after their loved ones with compassion, attention, and professionalism. Unfortunately, based on my experience, that level of care was not consistently demonstrated here. I strongly encourage anyone considering this facility to thoroughly research their options and ensure they choose a place that truly prioritizes patient safety, dignity, and proper care. Please take the time to carefully evaluate where you place your loved ones. Everyone deserves to be in an environment where they feel safe, respected, and properly cared for.

Disappointed in this facility on many levels. There seems to be no accountability for mistakes. Lost all my father’s belongings. Sent him to the wrong hospital. Definitely gives off an uncaring , unable to give care feeling.

If there was a zero star I would choose it, this place has No Sympathy! No Empathy and I would Never have Anyone go here!! The Nurse Staff needs Training on how to have Compassion and How to Communicate with Family during difficult time's and death of a patient at their facility. Horrendous Experience