Brookdale Penn Hills

Mom moved in about three months ago, and my sisters and I couldn’t be happier with the decision we made for her. A few years ago she had a negative experience at another facility and always said she would never go to a senior living community again. But she was struggling at home, and from the very first phone call with the team at Heritage to the tour we took, we knew this was different and that we needed to get her there as soon as possible. We put her name on the waiting list, and when we got the call that an apartment had opened up, we were thrilled. Mom was a little hesitant at first, but from the beginning she ended up loving it. She has truly gotten a new life there. She’s like a different person, so happy and with so much purpose. She’s made many friends and feels like she’s part of a real community. Every time she calls me in the morning, she sounds like a new person. Everyone there is so warm and caring, from the other residents to every single staff member. Our family feels incredibly grateful and blessed that she’s there.

Great environment great staff clean facility

Brookdale Penn Hills (edit) I'm editing my review to reflect the fact that everyone at Brookdale Pen Hills with the possible exception of one has been notably helpful, polite and friendly. My early review was based on the fact that I have been IMO both baited and switched and gouged. My opinion about that has not changed. They did raise mu mother's fees almost the moment my mother moved in, knowing I would be reluctant to make her move again. They also still have a $500 monthly fee for getting supplies which I am able to do in about fifteen minutes a month, which surely is price gouging. If you want to charge an extra 500 a month, that's up to you. But don't charge one thing and come back with a fee you pressure people into paying that amounts to $500 for 15 minutes work. I'm responsible for my mother not being taken advantage of. Why should I have to fight to see that doesn't happen? In any case, the very person I held most responsible has since been really helpful, kind and polite and I'm inclined to weigh that about equally with my earlier, really very bad, experience. I hope they will continue to be conscientious and sensitive about caring for my mother.

Brookdale Penn Hills was very small. They only had 24 residents and there were no men, which is not unusual. But they had no empty suites, too. They seemed to have a lot of activities. We had no food there, but they did make us coffee, and that's when we sat down with the manager and went through all the information. He asked if he could put our names on sort of a waiting list. At that point, I didn't have a problem with it, but that would not be a choice. The building itself looked like a big yellow ranch house with rocking chairs on the porch. I think they only had 10 parking spaces in the parking lot. And when we asked the manager, 'You don't seem to have a lot of parking here, even for visitors.' He explained that they had an overflow parking area, but we didn't investigate that. The manager was a very nice gentleman. He knew what he was presenting. We also met with a woman that was in charge of the activities. They had quite a few of the members in the room, and they were playing some kind of a game. They were engaged. They also showed us the single room and the one-double suite that they had. It's assisted living, it's not independent, so you're not going to have an apartment, you're just going to have a room with beds in it, that kind of set-up. I think what overwhelmed me was just the smallness of the community. There wasn't a lot of space where you could go sit by yourself or listen to music or read a book if you didn't want to be in your room.

My dad is in a senior living right now called Brookdale Penn Hills. Over the years that he has been there, if there have been any problems, they communicate very well with me and help me to solve any problems that they come up with him. He's taken care of very well, and the people that work there are really kind. Everything is clean. The food is good. They also have an outdoor patio where there's a garden, and they have an outdoor porch on the front. They always have something going on there. They have bingo, they do crafts, and they have guests that come in. It's not as expensive as some places are, and I think it's a very good value. And it looks like a little home inside.