Towne Manor West

Don't listen to the naysayers. Towne Manor West is the tops. They staff well, the food is good, they use the best supplies. The care is excellent. To the complainers: if you don't like it, go to somewhere else. There is a waiting list to get into TMW.

This facility lacks compassion professionalism the residents are not treated with dignity or respect from the nurses aides the nurses aides are very disrespectful they walk around on their cell phone they go in the residents rooms talking on cell phones or listening to music nurses distribute medication while talking on cell phone the facility is not clean I have witnessed roaches crawling on the walls on the floor the food is horrible the portion are extremely small he did not get what you ask for if you ask for anything extra you are told that they do not have it I personally have witnessed nurses giving medication to give to residents because the nurse told the CNA this resident does not like me so can you please give him/her their medicine call bells are not answered in a timely fashion I have witnessed myself call Bell on for 3 hours nothing gets done about this when it is reported to the supervisors I have witnessed CNAs sleeping during the day on the job while they are supposed to be watching people who are fall risk if they are not sleeping they are on their cell phones not paying attention to what is going on in that room I have witnessed nurses supervisors and CNAs ignore resident that are sitting right there in front of their face crying out for help and they just sit there and do nothing this is a poor excuse for a nursing facility I can honestly say their therapy department has a very good team but mind you they are contracted and not apart Towne Manor West facility the housekeeping department is horrible they do not clean properly when it is reported their supervisor does nothing about it rooms not cleaned for 5 days at a time don't get me wrong there is only and I say only a handful of staff that are very good helpful and show compassion...... I know all of this because I was there for several months for therapy I do not recommend this facility for anyone to put their family member here

Was there tonight and witnessed a patient fall right out of her wheelchair , the nurse could not pick patient up so she was on the floor for a good fifteen minutes before anyone picked her up ! After she was put back in wheel chair not one nurse checked her out to make sure she was ok ! She was just pushed up to a table and was not looked at! Later her family came to visit and they were not told about her fall , my cousin went up to the family and let them know what happened , after family made a fit about her fall she was than looked at by a nurse! My grandmother is at this home and im scared for my grandmother's life, like what if that lady had a concussion from falling and hitting her head and they just pushed her to a table and she was left like are you kidding me! Also a little old lady was saying for like an hour she had to go to bathroom while an aid sat on her phone ignoring her! Something needs to be done about this nursing home! I will be calling the State tomorrow morning im disguised !

This place lacks clean modern physical therapy equipment. No wipes (towels are used) provided for the aids to clean feces from residents. Out dated, dirty therapy equipment. Therapist in charge lacks compassion, understanding and insight into what she says adversely affects the resident in the long term. Run don't walk away from this place

Towne Manor was nice, but they were understaffed to meet my father’s needs. He had dementia. They have mostly women on staff and they cannot handle him. He suffered a fall and ended up in the hospital twice because of that. He needs to be fed, but they were so understaffed they can’t feed him and would just place the tray in front of him. It looked like a well-kept community and the rooms were clean.