The Lakes at Jefferson

The Lakes at Jefferson has been an absolute blessing for our family. The staff consistently goes above and beyond, and the level of care and compassion they show truly sets this place apart. I especially want to recognize Jonelle, who is nothing short of wonderful. She is kind, attentive, and genuinely invested in the well-being of the residents. Her warmth and professionalism give our family incredible peace of mind. Knowing that my father is cared for with such patience, respect, and dignity means everything to us. The environment is welcoming, clean, and supportive, and it’s clear that the team treats residents like family rather than just patients. I’m deeply grateful for the love and attention they provide every day. I would highly recommend The Lakes at Jefferson to anyone looking for a place where their loved ones will truly be cared for. For the people leaving bad reviews you need to stop and realize this is not Jonelle or Ron's fault, these moves come from a corporate level and not at the buildings level, your defaming the character of 2 Human beings just trying to do what they are told! Half of the residents in assisted living belonged in Long Term Care anyways hence the reason for long term care! Defaming someone's character isn't going to change the outcome of your issue, defamation of character is illegal and there are consequences for your actions so beware what you say about people!

I would not recommend The Lakes at Jefferson based on my experience with Jonelle. The way she speaks to families is condescending, and completely unprofessional. Instead of communicating with respect or compassion, she talks down to people and creates tension where there shouldn’t be any. On top of that, she regularly demands staff do everything for her rather than working as part of the team, which affects the overall care environment. The facility was far better run when Jesse was the nurse — there was clearer communication, more professionalism, and a much calmer atmosphere. Ron seems to get most of the blame, but in my experience no one in that building is worse than Jonelle when it comes to attitude, behavior, and how families are treated. This is a personal care home, and residents and their families deserve respect. Unfortunately, that standard is not being met. I would not put a family member in this home until a new nurse is running it.

The Lakes of Jefferson is such a gem here in Mercer, PA. The property is always beautiful, clean, and well cared for, with a peaceful atmosphere that makes you feel right at home. What really sets this place apart, though, is the people. Jonelle goes above and beyond—she is incredibly kind, responsive, and truly cares about the residents and community. You can tell she puts her heart into everything she does, and it makes a huge difference. If you’re looking for a welcoming, well-managed community with a great environment and even better people, The Lakes of Jefferson is an excellent choice. Highly recommend!

Don’t let them fool you! All the recent 5 stars are employees and their family’s! This place has gone down hill real fast! They raised rent by level of care with no notice! Not by 2 or 3% but anywhere from 75-100+ % , no middle class family can afford that! The independent living there is great! But if your family member gets moved upstairs for any reason be ready for lack of care, disrespect, and lots of rudeness! Jonelle is an absolute disgrace to this place. She has totally ruined the lakes reputation. She won’t sit down and have conversations, her way or no way. A year ago I would’ve told you how amazing the staff was but when you walk in and find Jonelle degrading her staff, her residents and they’re family’s, it’s hard to say anything positive! I feel bad for their employees. They deserve to be treated with more respect.

Last year at this time, I would have given this facility five stars and highly recommended it. Unfortunately, since the new nurse, Jonelle, started, the quality of the environment has noticeably declined. She treats staff poorly, often directing them over the walkie-talkie while remaining in her office rather than being present and supportive. She also lacks basic professionalism when speaking with family members. If you disagree with her or have a different perspective, she is openly disrespectful and dismissive. It’s incredibly disappointing to watch such a once-amazing facility suffer due to poor leadership and a lack of courtesy and compassion.