The Grove at Greenville

A Very Disappointing and Distressing Experience My family’s experience at The Grove at Greenville was heartbreaking and, in my opinion, completely unacceptable. My mother was dying of cancer and receiving hospice care. Despite hospice orders for pain medication, there were times when she was visibly suffering and I had to ask staff to give her the medication she was supposed to receive hourly. As a daughter, having to watch my mother in pain and advocate for basic comfort measures was devastating. I also asked that my mother receive oxygen for comfort. Hospice patients can receive supplemental oxygen for comfort, and despite my request, she never received it. The overall condition of the facility was also extremely disappointing. There was a noticeable odor throughout the facility, staffing appeared inadequate, and some interactions with staff were rude and dismissive. At one point, the bathroom was filled with garbage bags containing soiled adult briefs. I ultimately cleaned my mother’s side of the room myself because I wanted to be able to sit beside my dying mother without having to endure the smell. Even after my mother passed, our family experienced unnecessary stress. I requested that her body be released to the funeral home of our choosing, yet I was initially told this could not be done because of what was documented in her chart. A social worker then attempted to explain the chart to me in a passive-aggressive manner. I have been an RN for 30 years and understand documentation and patient rights very well. That conversation was completely inappropriate given the circumstances. Then, while my sister and I were still grieving and spending our final moments with our mother, the DON and two other individuals entered her room asking whether we needed help. We did not. What we needed was for our family’s wishes and privacy to be respected. Families should not have to fight for comfort, dignity, cleanliness, and compassion when their loved one is dying. I am sharing this review because I sincerely hope the facility takes these concerns seriously. End-of-life care should be about comfort, dignity, respect, cleanliness, and supporting the family—not making them fight for basic care during the most painful moments of their lives.