Sunrise of Paoli

My opinion of Sunrise of Paoli is not great. My companion has lived there for about 6 weeks and is not getting the services he is paying for, specifically a weekly shower. He lives and sleeps in the same clothes for 5-6 days in a row. Memorial Day is next week and they have not hosed off the winter salt and dirt from the entrance area or porches. There is a large dead rhododendron bush and a flower pot with a dead flower in it at the entrance of the facility. The food is so so. Any beef or chicken is too hard to cut or chew. This place is 2 stars at best.

I toured Sunrise of Paoli. I've met with Lee, the director of the facility. I was greeted when I first came in. There was a big sign welcoming me. The front desk receptionist was very warm and welcoming. Lee walked me through every possible scenario: the different rooms, the different options, and how the building is laid out. She then walked me through the dining hall and explained the menu and how the daily choices are made. They invited me to play bingo with them, which was fun, and to have a snack. I met the cleaning staff, nursing staff, and other admins. They were all very, very helpful and informative. We took a tour of the different wings of the building to show me different styles of rooms and explain a little bit about each one.

I came to Sunrise of Paoli following a two month stay at a local rehab facility; that rehab gave me a two day notice that I needed to leave. I reached out to Sunrise and received only positive feedback from the department that handled their Road Home program (a 30 day all inclusive care and medication program that you can receive physical and occupational therapy). I highly recommend sunrise of Paoli and have made much progress in functional mobility with the Fox Rehab team. This team and the Sunrise family have given me the determination to not give up.

My tour at Sunrise of Paoli went fine. The people that gave the tour were very knowledgeable, very friendly, and very helpful. The rooms were very, very nice. I don't have any particular thing I did not like. My only concern with this place has nothing to do with why I didn't like it. They have a lot of activities that my friend is not going to need, so that's my concern. It's too much for what I need, but that's not a problem. The single rooms were great. They showed us a two-person room which I thought was a little cramped. The sleeping area was small. There's not much space.

Overall experience -There were some members of nursing staff that were rude. I believe her first name was [name removed]. While the director said they would staff up for mom's care, she was often left unattended to on the weekends. They did not have the staff to care for her needs and we removed her in spring of 2023. The facility was clean. Some staff were very nice. Others not at all. And several of the aides did not speak English so difficult to communicate. The dining staff was good. Some of the aides were very nice, but this facility simply wasn't staffed for the level of care my mother required. Again, the level of care we needed was not appropriate to the facility. I don't know why they ever agreed to take her. Additionally, whenever I requested a meeting with the nursing staff, my messages went unanswered. We have since moved mom home with private caregivers and are spending 1/10 the cost. And she has no bedsores because we are changing her regularly.