Sunrise of Haverford

First off, be aware that many of the 5-star reviews appear to be fake. You’ll notice that a lot of them don’t refer to any particular family member and instead use generic marketing language. In fact, one of the reviews is literally from the executive director. She’s not even trying to hide it. Our actual experience with Sunrise of Haverford went very poorly. At first, they were great at saying the right things and telling us what we wanted to hear to get our business. But, as you might expect, their true colors showed very quickly. Once the money started flowing their way, they became complacent and lazy. Communication was poor. Our family member was in the Reminiscence (memory care) unit. Sunrise seems to want their memory care residents to be like zombies who can be plopped in front of a TV all day. The “activities” for this unit are essentially non-existent. Don’t be fooled by the calendar of events. I won’t go into the specifics of our case out of respect for my family member, but I want people considering this Sunrise to know that they may not be getting what’s advertised. To be fair, there are some staff members who are very friendly and kind. But in my opinion, Sunrise is a large corporation that cares more about selling and profits than about providing good care for a fair price.

Sunrise of Haverford has been a perfect new home for my mother who is 87 with physical and cognitive needs. When my husband and I arrived for an initial tour, Laurey, the Director of Sales, was so welcoming, supportive and informative. We learned all about the community and saw a room that same day. The next day I placed a deposit. Laurey and the team have been so accomodating with every request to get my mom's room ready and to help me get everything (paperwork, meds, etc) we needed in order. We moved my mom in last week and she is very happy. Her apartment is beautiful, every staff member is wonderful with her and are there to meet her needs quickly and efficiently, and she loves the atmosphere of the facility. She is starting to get involved in activities and has praised the activities coordinator. She is enjoying the food as well. I have spoken to both the business officer Amy and the nurse coordinator Ashley and have been very pleased with all outcomes for the health and safety of my mom! It is the place to be for us. Thank you Sunrise.