Smith Health Care Ltd

Awful facility, never heard a good thing about this place.

My Dad was in Smith Health Care Ltd for several weeks during last summer for physical therapy due to his Alzheimer's condition. He received absolutely the best care possible and the whole staff were fantastic. Mary, who was always very helpful kept me up to date with my Dads progress and made sure he was always looked after and comfortable. Unfortunately, back during the COVID pandemic my Dad got sick and stayed at Mountain Top Rehabilitation and Healthcare Center and it almost cost him his life due to their horrible negligence. This was why I made sure this time he went to Smith's instead. Smith, thank you for taking good care of my Dad when he was there.

Horrible place! Please think twice before leaving a loved one here.

Rude director. On multiple occasions patients request for help or assistance went unanswered. Also a complete lack of risk awareness for patients needs.

My family's experience with Smith Nursing Home was nothing short of a nightmare. My mother-in-law, a fall risk, was entrusted to their care, but what unfolded during her stay was a series of distressing incidents that left us deeply disappointed and concerned for her well-being. On no less than three separate occasions, my mother-in-law suffered falls while under the care of Smith Nursing Home. These falls resulted in her sustaining a broken hip and a fractured rib, causing immense physical and emotional pain. It is clear that the nursing home failed to provide the level of supervision and attention required for her condition, despite our repeated concerns about her being a fall risk. To make matters worse, the nursing home administrator consistently spoke to us in a condescending and dismissive manner. They promised that she would receive the best care, but these promises turned out to be empty words. What was even more distressing was the administrator's attempts to cover up the facts and provide alternate versions of the incidents, eroding any trust we may have had in the facility. We were genuinely concerned that our loved one might not survive her time at Smith Nursing Home. The lack of attention to her needs, along with the substandard care, led to an atmosphere of fear and uncertainty. It became abundantly clear that Smith Nursing Home was not living up to its commitment to provide quality care and support for its residents. As a final straw, we discovered that attendants frequently ignored residents' calls for assistance, particularly when it came to something as basic as going to the bathroom. This negligence and disregard for residents' fundamental needs only added to the distress and discomfort my mother-in-law experienced during her stay. Thankfully, after the third fall, we decided to move her to another facility where she has thrived. She is now in the best of spirits, well-cared for, and genuinely loved. The contrast in her condition and her happiness since leaving Smith Nursing Home is stark and speaks volumes about the stark difference in the level of care provided. In conclusion, our experience with Smith Nursing Home was nothing short of a nightmare. It was a period of undue stress and anxiety, making an already challenging situation infinitely worse. I strongly advise anyone seeking nursing care for their loved ones to carefully consider their options and think twice before entrusting them to Smith Nursing Home.