Rydal Park & Waters

My family member came to Rydal Park after having hip surgery. She is impressed and so am I! The facility is extremely nice, it is immaculate and they have great food. But, most importantly, the entire staff in every department is amazing! From the Nurse, she’s terrific and easy to get in touch with, to the nurse’s aids, social worker, PT, Admissions, doctors, etc., they are professional, caring, knowledgeable, nice and communication is quick by phone or email. I’ve had first hand experience with other family members in other facilities and toured more than I can count prior to selecting those places. Nothing holds a candle to Rydal Park. My family member is in need of long term care and will move into her permanent room soon at Rydal Park. I can sleep at night knowing she is safe and receiving the best care possible! I’m very grateful.

If we didn't live so far I definitely would vist here often. Emaculate, luxury retirement home. The staff and food were exceptional.

All that glitters is not gold. Rydal Park may look clean and award-winning, but my mom’s experience was far from it. Let’s start with Bernice in admissions who forgot to give me the admission paperwork until I chose to discharge my mom 3 wks later for her wellbeing. The excuse for the lack of professionalism was that she was out of the office for most of the month, which means nothing was on file. If this was my first experience with rehab I would have been overwhelmed and clueless and this should never be something experience or who represents the company. I would often visit to find my mom slumped in a wheelchair, her rehab sessions were held in the hallway despite a dedicated room upstairs. To me the physical therapy lacked quality, and staff presence in her room was minimal—even though I visited daily. As I even had to call because her call button wasn’t where she could get to it. I requested her wheelchair be changed so she wouldn’t be slumped over, only for a safety transportation driver to tell me the chair was broken and should have never left the facility, yet be in use. I was only notified of a post-op drs appointment 25min beforehand to see if I was attending which is would have been problematic if I didn’t check my moms voicemail. Her stent she went to get removed in that visit was already pulled out by the staff. Despite a posted “no straws” sign in my moms room, she was frequently given them. Dirty clothes were mixed with clean ones in her dresser to which is known but I was told for the staff it’s just a task. The overall atmosphere was cold—staff rarely greeted anyone. I ultimately requested an early discharge because my mom is not a task she’s a person and she’s my person. Her experience was one and that’s one too many. I would not recommend Rydal Park based on our experience but should you need to go I hope your experience is better than ours.

Beautiful community! The staff is lovely!

Rory has been very helpful with an apartment issue and I appreciate his promptness returning calls and his demeanor, thanks again Rory.