Reward Senior Care of Turtle Creek

My aunt has been at Reward Senior Care for almost year now. The owners have made many upgrades to the building and rooms. My aunt likes the food and all the activities they have for the residents. They treat her like she is their family member. I totally am thankful for the care she receives there!

Just wanted to say something that says that the place & workers have improved greatly since it was taken over in January & they are trying very hard to improve the experience for the resident. Cleanliness: it's ok but they could definitely do better in the bathroom & with laundry ( Dad's blankets missing & other people clothes get mixed in with Dad's ). Not enough washable mats for bed available for patients that need them. Friendliness: Most staff are friendly and willing to help. The owner & manager is usually easily assessable & eager to help improve the living experience there. Con: Sometimes the workers are unsure who is suppose to do what but much improved since the last month. Meals: Quality has gotten a little better in the last month; the kitchen staff is wonderful. Con: Meals need to be a little more balanced; just my observation & since my Dad doesn't have teeth & they are aware, he still ends up with things I know he can't eat. Activities are lacking for my Dad. Maybe if just once a week they can have a sport night - highlighting a game on TV. I'm sure difficult to meet everyone's needs. Value for cost: You definitely can't beat it! Also thankful for great Med techs. Since there isn't any nursing staff, they are busy, friendly, but still professional.

Staff are so friendly and the upbeat atmosphere the staff provides is great for the residents the meals are good and the facility smells to good which is a big deal which mean they are cleaning. Staff so friendly so impressed so far will keep you updated.

Some residents do not have heat or hot water!!!! This has been an ongoing issue that has not been resolved and it is now deep into winter! They are not even allowed to have space heaters because it's a fire hazard. So they're just supposed to sit in their rooms and freeze?? What is being done to these residents is cruel and illegal. They allowed new tenants to unknowingly sign up for unheated rooms while it was still summer. Do not let this place get away with that!

I toured at Hillside manor. The lady that showed me around was very nice. The facility was much smaller than [facility name removed]. The food service selections were more customized. She sometimes brought her dog to work. The small private room was very small. At the time there were no structured activities. She said most of the residents know each other and develop their own activities. As it turns out if I had chose them, they ended up closing.