Presbyterian SeniorCare Westminster Place

Not only is this place comfortable for my gram to heal up after her fall...they are nature friendly! Finch feeders, beautiful pollinators planted everywhere...its gorgeous 😍! Thank you from someone who helps rescue wild birds...every feeder makes a difference ❤️

The staff is pretty good and the facility seems to be kept well. However, the stench of urine that seems to hang in the building and hvac system is awful. I took to applying Vicks to my nose before going to visit because the smell was so strong. Turning on the air made me realize that it must also be in the ventilation system.

Great care for several of my family members! Caring staff!

My my, how far UPMC has fallen. I've avoided this for a week, however, if my review helps change things at this facility, then I welcome the change. I've known the staffing issue to have been severe here in my last 3 years of visits, as it is for most of UPMC as they are going downhill rather fast imo, but I've seen such catty, toxic, and disgusting behavior from persons that call themselves caregivers and staff of this place. I've overheard or witnessed countless arguments among staff, gossip about other employees (they were even gossiping about a fellow employee's chronic illness, as if they did not believe it to be real from the tone on one occasion, and whoever the person is who works there with cancer I hope you beat it!), and even outright chewing out of fellow employees DURING DAYLIGHT HOURS. WITH VISITORS AND PATIENTS THERE, LISTENING!!! Do you know how off putting it is to walk into a business and witness rudeness? I've left restaurants without ordering for things of this nature, and you want ME to trust YOU AT THE WILLOWS with my father's care once he needs a home, AFTER WATCHING THIS OCCUR WHILE VISITING FAMILY. Abhorrent. Disgusting. Vile. & Cruel to subject seniors and your fellow co-workers for that matter to this type of environment. I don't care if it was directed at my friend or not. You handle your problems like adults, ESPECIALLY SO when you have a captive audience. That MEANS go handle your disagreements small or otherwise behind a closed door or where there is reasonable expectation of privacy. Not in a screaming match in a public space... It is shameful that I should have to say that in a review about grown adults. This is a huge PR problem for them, an indicator of the state of UPMC, and above all, an addition to the stereotype that healthcare is toxic. Perhaps the staff need emotional intelligence training or something, but the screaming match I overheard last week will ensure I place my father somewhere else, probably not even in this state. Oh and on multiple occasions aids complained of not having the right supplies or equipment to serve meals. I know things happen, but you don't even have enough spoons for everyone and all the dishes to be served without touching them with your (albeit gloved) hands???

My mother was moved to The Willows four weeks ago from another care center. Our encounter so far has been wonderful. Every staff member you come into contact with,no matter where you are in that facility, is courteous and kind. Mom is very well cared for. The staff knew her name the very first day. When I was in her room putting up her Christmas tree, I could hear staff members engaging with other residents outside of the room in such a kind and positive way. Even though she is late state Alzheimer’s and her abilities are extremely limited, I still received a call from the activities director ask about her prior interests in her life so that they could try to engage her as much as possible. It truly is a blessing that we found our way here!