Parkhouse Nursing & Rehabilitation Center

I absolutely would give this place no stars if it was an option. The most unpleasant and unprofessional people I have ever met in the 7 years of caring for my father. Absolutely deplorable conditions in that facility. Reeks of urine in every hall you turn. Nursing staff who are very unprofessional. Playing loud rap music at there nurses carts. You confront them on an issue and they respond with no professional explanation. Social worker was completely useless to me and my dad. He was sent there for a short term rehabilitation to get back on his feet after a lengthy hospital stay. Only local facility for miles who had on center dialysis available. I saw very very little improvement in his physical therapy. He almost fell coming out of my car coming home. When I got there for discharge nobody was around. My father has wounds on his hands from an infection that happened at the hospital. They were all unwrapped and he was getting into the cuts. There was no nurse was to be seen when I found someone the nurse had a very cold demeanor no bedside manner whatsoever. When I asked for someone to bring him out to my car by wheelchair she was saying there was nobody available and that I would have to do it myself with 3 heavy bags of clothing and them knowing he is a severe fall risk. I finally was able to get him wheeled down by someone. They threw a blue folder at my dad and sent us on are way. I get in my car and see a stack of handwritten prescriptions. Go to the pharmacy, none of them are filled out correctly with signatures and a narcotic was written by a physician assistant. I had to call back and get all of that fixed. At that time they were being very unprofessional about that and hung up immediately on me like I was causing an issue in there day. Home-care was all written wrong. No proper orders in place Home care came out and said we can’t do anything legally but dry bandage because we have no orders mind you these are oozing infected blister like wounds. Home-care can’t order me any medical supplies because there is no proper medical order to take care of these wounds. No training was provided to me or my family on how to do the wound care. Family doctors cannot write me anything because they are not the discharging physician. When I call and address these issues with the so called “supervisor” of the floor he was on she starts screaming at me in a unprofessional tone. Calling me a liar, saying that the orders are done right I could not even get one word out to this so called supervisor. She was telling me to stop talking and I asked her to stop screaming at me and she gets even louder and hangs up. Very very unprofessional. My father just got home last week out of near 7 weeks between rehab and hospital stays. These people have no compassion whatsoever and I wouldn’t even recommend this place to a rock that’s how bad it is. They have done nothing to help just have caused more stress. I shouldn’t have to keep calling and fighting around to get something done that should have been done right the first time. Please save yourself the headache and send your loved one elsewhere!!