Norriton Square Nursing & Rehabilitation Center

We are keeping our mother in Norriton Square Nursing and Rehab. They provide good care, but since the COVID, there is no visitation. The room is very nice. She has a private room and a private shower. The administration is horrible, but the nurses and aides are wonderful. The food is average, but my mother only eats breakfast. She doesn't really eat their food because it is a nursing home food, which is not acceptable. It is horrible food everywhere and not just in that place. She eats homemade or restaurant food every day and somebody delivers that to her. My mom's room is good. They have a…

My grandfather had been to Rittenhouse Pine before. We sat down, we met with the social worker, the administrator, and discussed what was going to happen. The place didn't have the different smells or things on the floor when we walked in. My grandmother was also there for hospice. I was able to drop grandpa off so they could spend the day together. We paid a small fee to have lunch and dinner, so that's one thing I like. I thought that was good. They also have respite care. But we were looking for a possible long-term stay for my grandfather, and they can't provide that.

Compared to other facilities I've visited (3 in total), this was the worst. The furnishings, paint, etc. seemed run-down. Immediately after exiting the elevators, you'd see patients who were unable to care for themselves, sitting in wheelchairs (many of them). The nurses seemed outnumbered in terms of patients, but many were also not in a hurry to take care of things. Other facilities I've visited were brighter, cleaner, and had more hands-on care. The rooms were on the small side and not very well lit. I never looked forward to the visits there. It felt like some of their least-aware…