Mulberry Healthcare and Rehabilitation Center

If I could go lower than 1 star I would. Been here 2 months for Physical Rehab. Recieved nothing but excuses and false promises.

Some of the nurses were great there, but even the nice ones made my grandma eat or tried forcing her to be awake when she was dying. There’s supposed to take care of the dying, not make them worse. She died so quickly and her mind went so fast within the month she was there. She was fine and then just went downhill out of nowhere. It takes 10+ minutes sometimes for calls to be answered even if they’re not busy and by that time the residents have already went to the bathroom themselves and then the workers have to clean them up. My grandpa was the only one to be called and asked if he wanted to see her. My mom was on the list and was not offered, which irritated me because I wanted to see her one last time.

My mom has lived at Mulberry for almost three years after moving there from assisted living due to needing a higher level of care. It was the best move possible for her. I have been satisfied with her care, the services she receives and the communication from the staff. I have been impressed by the amount of community engagement that occurs with my mom and the other residents. It almost seems like if she can’t live independently in the community, they bring the community to her. They take her and other residents to music in the park, the Groundhog festival, holiday parades, special events at the movie theatre and to local restaurants. In addition to this, they are always having visitors in the building who sing, entertain, and provide church services. The staff is willing to play memory games, Bocce Ball and many other activities. Thanks to everyone at Mulberry for giving their all to my mom and the other residents.

My mom was there for about 2 months. Then she passed away. In the time she was there, a few of the nurses were very sweet and kind and good people. But the reception desk that answered calls and some of the night nurses were not nice at all. They did lie to us about someone having a POA when no POA existed for my mom. We were told a few other lies about someone being fired for supposedly breaking hipaa laws and the person never broke hipaa laws nor were they fired. A night nurse and receptionist both lied about that. We did not appreciate the fact my mom was dying but we kept being told she was fine. When in fact she wasn't at all. Mom isn't there anymore but we really did not appreciate being lied to when she was. Be honest with people and if you can't say something just say I can't say that. But don't lie about POA (nobody can get a poa for someone that isnt mentally able to sign one. Be honest with those that have a patient there. Honesty goes a long way and you can do that without breaking hipaa laws too.

After my surgery I went to Mulberry For rehab. Had to rebuild my muscles n try n walk again. I was in the hospital about 3 months, so my muscles atrophied badly. Hospital released me with pneumonia so was going back n forth a few times. The Nurses and Aides are the best. They r all polite n treat everyone with respect. I really miss them. Yes Lacey, office workers r just as wonderful. If I ever need a nursing home again, I will definitely return to them. Love u all, n miss you. Cecelia Henry