Miller Personal Care at 19th and Chew

Phoebe Allentown was very nice. It also has a very good reputation for the people that stayed there, but it’s older, so it's not as pretty. They have picnics. It’s a very nice location as it’s close to a number of things in Allentown. The food was fine. They are very good in the nursing home and memory care. They were very top of the line, and they do a lot of very progressive things.

The staff at Phoebe Home was very nice. They didn’t try to push me into getting it, that’s what a lot of them do; they left it up to me. They didn’t rush me at all and they answered any questions I had. It could have been a little better but I can’t complain because they were helpful when they can be. They’re so busy sometimes you didn’t get the attention that you really needed, but they were pretty good. I was really happy with them. The place is clean all the time. They’re always doing some sort of cleaning - mopping the floor, cleaning windows. It has a cheery environment and they’re so nice to the residents; anything they need, they help them right away. I like that about them and they listen. They have all of activities there. One day, they put them on a bus and off they went to see a movie. The residents were thrilled that they could get out of there for a while and go watch a movie. They do have bible studies too.

We were very impressed with Phoebe Housing Inc. The staff was nice. The food was good. The facility was nice but they lack enough parking for the visitors. They had some brand new refurbished places that we looked at and some of the rooms and common rooms are really very nice.

My grandmother was admitted to Phoebe Home in Wernersville after leaving the hospital for a fall. She was not in a good state to begin with when leaving the hospital, and in my opinion, should not have left their care. However, even in the poor condition she was in, Pheobe Home accepted responsibility of her care (probably because they wanted the money). The staff did not give her the care she needed. They often did not know how she was doing when we came to visit and took an hour or more to get any answers. They did not clean her regularly and frankly, her condition very rapidly deteriorated while in the care of Pheobe Home's staff. Not even two days from being readmitted to the hospital my grandmother died. She was readmitted dehydrated, unconscious and with sores all over. If they knew they did not have the time, the ability, or the facilities and equipment to properly care for my grandmother, then they should have done or said something rather than just let her waste away in her bed. What a horrible last few days she had at Pheobe Home. And to add insult to injury, after my grandmother passed and we went to pick up her belongings at Pheobe Home (things that now had sentimental value because of her passing) they claimed her things were "lost" and offered to pay for the value. The value was priceless. We refused their money and their apology. There are MUCH better care facilities than Pheobe Home at a MUCH more reasonable price. Do not take the chance of putting the life of your loved one into the care of Pheobe Home.

I transferred my mom to Phoebe Allentown Health Care Center. She had a private room which was very nice and pleasant. The staff were very good. They sat with my mom during meal time just to get her to eat some pureed food. They also treated her bed sores and it got healed.