Manor at Willow Valley Communities

We visited Willow Valley in June 2017 and again in mid April 2018. We ate with different residents in Lakes for breakfast twice and dinner in Lakes & Manor. The residents answered multiple questions and offered much information. As contrast to a previous reviewer, tables in each dining room had white table cloths at each meal and the food was very good. We have been looking for such a place to live/ Our sales rep was incredibly helpful and showed us several different apartments in our price range. We chose a 2-bedroom apartment in Manor that was larger than expected and quite lovely. There are numerous sizes & layout variations in each of the apartments depending upon what one's needs are. Wherever we went, including to a local church where we were not known, people reported that residents at Willow Valley are Happy! That was our experience in our two weekends there.

My great grandfather lived here for many years, about 40! And I have seen SO MANY downgrades in this! The staff, dinner, service, almost everything! So, he couldn't wash himself anymore so he was moved to a different house. He fell a couple times and they didn't do anything, they just called my Grandma, and said he fell. Like, why wouldn't you do something? I went to visit him with my whole family, and he was in a wheel chair, which he was never in one, had bruises and wounds on his head and other body parts. I cried for at least 20 minutes just looking at him. It was so sad to see him like that, then a couple days later he passed away. I blame this all on the place, their awful service, and immature workers! I would never recommend this to any family, I think they need everything new! -Nick

Great retirement community where there are so many activities going on if you choose to participate in them. Very clean and security is tight. No one can just enter without checking in the main building getting a visitor pass before your able to access there many amenities. With Swimming pools and bowling alley to a full service gym and spa where you can make appointment to have your hair and nails done or relax and get a facial and more. This retirement community very much cares for there patrons. They create different charitable events to attend solely to help those residents who are unable to fund living there. Quiet and peaceful with excellent outdoor areas with stunning views. Everyone from management to maintenance is very friendly and helpful at all times. I enjoy my time there very much.

Make no mistake, when you look past the pretty exterior this is a large institution in the business to make money. My parents have lived here for close to 20 years and I have seen some significant down grades. For instance; no tablecloths, no fresh flowers in the dining rooms, quality of food and selections are cheaper and smaller, minimum caregivers allowed by law in the Glen, the ongoing renovations seem to be of lesser quality and the outside flowers, trees and shrubs are not of the same high quality as they were in the past. To bad this is a case of a community resting on a reputation it had in the past. Because of the size of this institution it is next to impossible to get anyone in a position of power to listen to your concerns. This type of community has value for your dollar and a nice group of residents. Many of the caregivers are good and caring employees. Make sure you have a legal health care advocate and or POA. My many years of dealing with employees and management at the Glen has taught me this needs to be a top priority.

Management seems very poor, most servers hate their job as with most employees at Willow. But this has been going on for well over a decade which means they do not care about them or their customers just Appearances. Good luck with that. Great maintenance though! You guys rock! Keep it up!