Holland Village Senior Living

The care is substandard. My mother was there for short term rehab. Medical issues arose and kept being pushed off by the doctors. When she was too weak to participate in rehab they would not address the issue, they would just put her back in bed until the following day. This became pattern for 3 weeks. Communication was nonexistent even after several attempts to contact the medical staff. Medications that were specifically ordered by my mother’s specialists were stopped or changed for no medical reason. A specific expensive home medication was lost by the staff and replaced with a similar cheaper version, which in the past has proven to not help my mothers condition. She began to decline significantly that I had to insist they send her to the hospital to be evaluated.

My husband Barry and I have been in Holland Village rehab for the last three weeks. We’ve been very satisfied with the service here. The nurses are great and the food is excellent and I would highly recommend sending a loved one here.

The difference between this so-called nursing facility is is different from this nursing rehab. It’s in a hospital like setting and it’s not your own private apartment. I’m just talking about feeling under arrest all the time you can’t do anything you’re not allowed out they want to blame that on the VA I think a lot of this is not the VA but their own lockdown as soon as I walked in the place when I realized it was a lockdown facility and I’m not in need of one. They wanted to put an ankle bracelet on me like I was under arrest and I felt this way it’s now March. I’ve been here since November. I’m a veteran obviously, but I can’t believe all the rules are for veterans. There’s a handful of us here and we all feel the same way at being in lockdown constantly needed an escort to go downstairs to get a lousy haircut that’s wrong. I couldn’t go out for Thanksgiving to friends for dinner. I wasn’t allowed to. I can’t even go outside without an escort if even if I could get one they won’t allow it. The only breath of fresh air I get is when I have at a VA appointment and the escort they wanna give you that according to the escort has to be in with your doctors visit in the small office that they may have at of VA facility they insist on being there and I’m insisting that they wait out in the waiting room. I’m not going anywhere, but now they have to barge their way literally barge their way in to your appointment so what privacy do I get here? Furthermore, this whole week I’ve been in the hospital not because I wanted to, but because I had to get here and I’ll give you an example Friday 27th of February. My genitals became extremely swollen. I was in a lot of pain. I called the nurse here and at approximately 2 AM by 4 AM. I’m still having the same problem. No no ambulance no nothing. This nurse said well she has to assess me and I have to wait for a doctor to allow me to leave well my friends told me I should’ve called 911 cause eight hours later is when the doctor comes in only I have to go to the hospital as I needed to go anyway this is wrong the type of swelling that I had I needed to go right away and on top of that, they tell the EMTs that I have happy feet meaning I want to escape this is so ridiculous. I have never tried to escape. I don’t explain that one to you as well. They have no right to tell an EMT my personal business so as soon as I got to the emergency room, the EMT labs all my personal history to the emergency personnel that’s open for a lawsuit against not only the ambulance company but this place as well I came back. My next emergency was right after I came back I couldn’t urinate. They wanted me to wait until the next morning another eight hours before they would approve of my going to the hospital I called the VA hotline nurse hotline and she said get yourself to the hospital and call 911 so I did best thing I ever did once again when the EMTs came, they warned them of my happy feet meaning I was gonna escape which is so ridiculous. I have no money to escape even if I wanted to then the third incident was just yesterday. I’m feeling Faith and then a chair I requested help to go to the bathroom. None came. I’m sitting here right now. This is 30 minutes ago. I requested help nothing’s coming no help the reason being that there’s no help on the weekends is because they don’t hire enough people. There are some good people here but the majority because they get them from an agency and not from the hires are just terrible. They don’t want to do anything to help the patients that means work.

I had a wonderful experience here! The food was good, the bed was comfortable, and the environment was quiet and restful. The therapists helped me get stronger and improve my balance, and the modern gym with the latest equipment made a big difference. The nursing staff was courteous, knowledgeable, and always knew exactly what treatments I needed. Overall, everyone was helpful and kind. I would definitely recommend this facility to my friends and family!

My physical therapy here with Shannon and Janice was excellent! I couldn't have asked for better therapists. They helped make my leg and arm stronger, and most importantly they gave me hope! The aides and nurses were very kind and polite throughout my stay. The facility is nice and clean, and overall my experience was very positive! It was a happy and pleasant stay. I would recommend it to anyone looking for rehabilitation care!