Highgate at Paoli Pointe

Outstanding service from management and staff team.

Awesome visit at Christmas time

We had fun caroling here!

A Goldilocks Option for Senior Living My professional organizing company has been assisting a family with a loved one at Highgate at Paoli Point for about two years. We visit with the resident once a month, or more if needed, and provide a clear-eyed view of his living and care situation back to his family. This community neatly fills a need for aging residents who do well in their own small apartment, supported by a dining room, minimal nursing care, and group activities. The staff and residents are friendly and caring. Unlike other senior living facilities in the area, the building isn’t too large or stuffed with overpriced amenities. This may be the Goldilocks of senior living in this area. It is not ideal for seniors who are bed-bound or who have significant or rapidly worsening medical needs. Since our client has lived there, we’ve seen facility repairs like a ceiling repair and an elevator repair take longer than we’d like (there is a second working elevator just steps away), but neither changed the quality of life on-site, and were eventually addressed. The place is always clean, smells good, and seasonally decorated. I would like to see them bring back their van service, but we’ve been able to arrange transportation through Surrey Services and Uber when needed. Residents are able to keep their cars. The parent company, Genesis Healthcare, is re-organizing, and that has led to a bit of staff turnover, but we’ve always been able to reach staff who are able to address resident and family concerns. People genuinely seem to care about the residents. I hope Genesis continues to keep this facility open, as Highgate at Paoli Point provides a safe home for seniors at a moderate price.

Wonderful facility, high quality care and staff. Beautiful, clean and cozy environment. The activities for the residents are very engaging.