Havencrest Healthcare and Rehabilitation Center

During the year of covid I was diagnosed with Stage 3 ovarian cancer at the age of 60. I had a 9 hour surgery in Morgantown where they removed a great deal of my insides and put two drains in my stomach. I had no clue what they were there for. After 12 days in the hospital where I was terribly sick, they transferred me to this terrible, miserable, disgusting, pathetic place to help me recuperate. Oh my God !!! When I first got there they put me in a room, closed the door, and left me on my own. I buzzed a hundred times for my medicines, assistance to go to the bathroom, water to drink, my two drains needed emptied, etc. ABSOLUTELY NO ONE CAME INTO MY ROOM FOR ANY REASON WHATSOEVER. I was there maybe two nights. There was a male nurse who was so very kind. He gave me my meds, emptied my drains, answered my questions, left my door open so that I wasn't so scared, etc. Thank you for being so kind whoever you were. The next day I had it. I called my daughter to come and get me. I was leaving AMA. My daughter called 911 and told them that I was being abused here. The police and paramedics showed up. The policeman said nothing. Holly, the paramedic, thought that she was some tough witch from hell. (Later, I was told that she was fired from Brownsville Ambulance for being worthless and rude). They called the doctor that was seeing me there and he said to let me go home. The ignorant, rude, lazy nurses made me sit in a wheelchair for 3 hours until my husband came to pick me up. Good riddance to the place from hell !!!! While I was there, an elderly man in a wheelchair stopped at my door to chat with me. My heart broke for him as he was there for the duration. A man from the state showed up and asked me all sorts of questions which I answered very truthfully. The only thing that the nurses and the aides did was talking and laughing at the end of the hallway. That is all they did. When I finally made it home the state visited me again. More questions and lots of truthful answers. I ripped that place apart. A few weeks later, I figured things out. God had put me there to be a voice and an advocate for the poor people that were stuck there and forgotten about. Things changed for them after I used my voice. If you love someone, DO NOT ever put them in this place from hell. It is like a prison.

Very poor care. My husband broke out in a terrible rash after the first night there. He was on a torn mattress. See through sheets. When I spoke up the RN on duty got very nasty with me. His second night after the mattress was changed he had to sleep on the bar of the bed. Once again a new mattress. He had a broken pelvic in 2 places. Never got feed the first night. Food was terrible. Nursing staff terrible. I stood in front of the nursing desk for over two minutes while 4 of them was on their phones texting and a nurse at the end of the counter was eatching them and did nothing. I finally spoke up and they all tried to throw my husbands care on each other. Not knowing who his nurse was. I snapped and the RN decided she better take care of me because I told them the next person they saw me with was my lawyer and someone from the board of health. That did nothing. Staff was not afraid of that at all. This place does not clean the rooms daily and his cath bag was put in a garbage can beside his bed which was used for his gatbage which they let over flow. I can go on about this place but not worth it. You all can get the ideal. Very Unprofessional staff and disgusting place to have to leave your love one.

Very kind and hospitable people

My mother-in-law was just at Havencrest for a month of rehab after a fall and a subsequent hospital stay. The staff is excellent! Everyone from the business office, social worker, nurses, aides and PT was so kind to her and looked after her with a lot of care. The facility is very clean. She liked the food very much too, which was a bonus!

All workers super polite. The faculty was immaculate and the patient I visited said the food was outstanding.