Floral Creek

When we first brought my grandmother to this facility, my family and I were incredibly impressed. The warm welcome we received, along with the care and attention shown to my grandmother, made us feel confident she was in the best hands possible. The facility hosted wonderful family-oriented events, such as BBQs and themed picnics, which allowed us to spend meaningful time with our grandmother. Her health was well cared for, and communication between the staff and our family was excellent. It was truly a place we felt fortunate to have found. However, over time, many of the dedicated and caring staff members, who had become such an important part of our lives, began to leave or were let go without any explanation or communication. This lack of transparency was very troubling for us. When we tried to address our concerns in a meeting, we were met with extreme rudeness from the new director, not only towards our family but also towards others who were in similar situations. I have never felt so disrespected by someone in a leadership role, especially when dealing with something as sensitive as the care of a loved one with Alzheimer’s who cannot speak for themselves. Visiting my grandmother also became increasingly difficult. The policy change that required staff to open the door after 5 PM was understandable from a safety standpoint, but the execution was appalling. Despite calling the listed number, there were multiple occasions where no one answered, and I would wait for over 25 minutes without any response. There were even times I had to leave without seeing my grandmother, which was heartbreaking. Ultimately, we made the difficult decision to bring my grandmother home, as we no longer felt confident in the care being provided under the new leadership. I rarely write reviews, but this experience left me deeply disappointed, and I feel it’s important for other families to be aware before entrusting their loved ones to this facility. I do want to acknowledge that there are still some truly amazing people working there, and I am grateful to them for the care and compassion they showed my grandmother when possible. Many of the other reviews list the amazing people who made so many family’s for comfortable and unfortunately, the individuals named are the ones who left.