Embassy of East Mountain

My father had been admitted here after a terrible fall at home in New York. I was a bit skeptical at first being this was a nursing home compared to a hospital. My first visit to the facility was underwhelming. I had argued with the respiratory therapist within 10 min of being there over using a speaking valve that he had an order for and had been using for at least a month.After that back and forth, the Dr came to speak with me and I told him everything my father had been through up to that point.He was kind and he listened.There were other issues as well that were addressed as well and we spent a good amount of time talking and he listened. I really appreciated that.The nursing staff is definitely overworked but they did their best to accommodate. There are some really good people who work there and my father told me that they took good care of him.I advocated hard for him.He unfortunately passed while there.I do appreciate the staff and the doctor.

Very poor response from Administration. Calls placed to the Human Resource and I get transferred to a generic voice mail. The samething occurs when I ask to speak to the administrator. Then when I call back again the receptionist voiced I will transfer you to another staff member who can give you the extension number to speak ro the person you are looking to speak with. When speaking to that staff member again I get transferred to a generic voice mail. I beleive approximately 1.5 weeks of trying to speak to a person. With no response is very poor customer service. I hope the facility is more responsive to patients families then they are to past and current employees.