Elkins Crest Health & Rehabilitation Center

Do not. I repeat DO NOT leave your loved ones here. My frail mother who was there as mid-point to return home for hospice care and could not walk or stand on her own. Was left in a bed with no railing or support to prevent a fall. Her home health worker even mentioned it to the staff. Later that evening, she fell out of the bed. They have no idea how long she was on the hard floor by the time they found. They stumbled upon her. They didn't come to her aid due to any alarm or notice she fell. An ambulance took her to the hospital where she subsequently died. I called to find out what happened and was met with a staff and supervisor giving me the worst attitude. The "supervisor" said "we don't know she fell out of the bed". She was on the floor. HOW THE HELL DID SHE GET THERE?! FLOAT? Then called putting up a railing as a form of "restraint". As if that was a way to explain why they weren't there or used. I later called to to get an incident report, and suddenly after talking to me for almost a week discussing her care on a daily, they suddenly need to see my power of attorney to talk about what happened. I asked if they were required to submit incident reports regarding events like falls she was evasive about where they are sent. After pushing more she claimed it was sent to the Department of Health. I have my doubts. But I will be following up with them and my State Representative. After seeing the other reviews I would have never chosen this place, but it was chosen for us due to circumstances. The supervisor Chan Smalls who I spoke to last should be fired immediately. But literally the whole facility should be shut down.

If I could give this facility below 1 star I definitely would. My father was discharged from a hospital to this facility for rehab after almost a 1 month stay. Within 24 hours he was admitted back into the hospital. My father called out for help and rang his call bell constantly for hours. His call for help went unanswered and so did the call bells that were constantly turned off. During shift change he briefly seen the nurse. Tried to explain his distress just to be told she would be back and never returned. The next shift came in and noticed hours later that he was in respiratory distress and then he was sent back out to a hospital. If you can disregard a new admit, I assume you really don't care about the current patients. DON"T SEND YOUR DEPENDENT FAMILY HERE. That call to notify us of the ambulance ride could have a been a different horrible and traumatizing call.

This place is horrible! Soon as you walk on the floor you smell feces. The staff is half and half. Some nasty, some nice. You call the main number it takes 2-4 calls to finally get an answer. Then whoever answers says hello instead of thank you for calling Elkins how may I help you. One person answered and said what do you want? When you want to get inside the building the sign says call or knock but how can you get in right away if no one is at the front desk and no one answers the phone?? My dad asked a CNA to empty his pee bag and the lady said when right now? In a nasty tone. I was sitting right there to witness this. And the bag was filled to its capacity so yes right now! I could go on about this dump. I have tried to get in contact with the DON Chanyce Smalls for 2 weeks and she has not returned my calls; it took a week to even get her number because the staff didn't want me to have it. She still has yet to call me back. They gave my father the wrong medications. I could write a book on this crappy place. The rooms have shared bathrooms with the room beside it. My dad's bathroom door was open and someone from the other room went into pee, and I didn't know who it was. They left feces in the toilet. The entire place is out of date and filthy. A patient fell and it took forever for her to get help. The CNA to patient ratio is horrible. I was lied to initially when my dad first entered the facility. Then later found out the truth. DO NOT BRING YOUR LOVED ONE HERE!!!!!