Cross Keys Village - The Brethren Home

The friends of cross keys are so nice and welcoming 🙏

well kept & growing property with various housing / care options. Our family members there are happy.

Well kept retirement community close to everything in HanoverPA

My grandmother was a resident for four months while recovering from a broken leg. Both she and I have extensive healthcare experience across different healthcare settings, so we have a clear understanding of standards of care as well as the challenges frontline staff face. The nurses, aides, and rehabilitation staff worked hard under fast-paced, understaffed, and demanding conditions, and their dedication was evident. Unfortunately, management’s reliance on agency nurses raised concerns, including one instance where my grandmother was delivered a meal tray and not checked on again for the remainder of the shift. Discharge planning support was also limited. As a caregiver, I received minimal guidance from the social worker and was frequently directed to seek information on my own. While I was able to navigate this due to my background, this lack of support would be difficult for families without healthcare experience. Additionally, there was no follow-up after discharge to ensure a safe transition. Overall, the experience felt focused on turnover rather than continuity of care. Pros: • Dedicated and compassionate nurses, aides, and rehabilitation staff who worked hard despite being overextended and understaffed • Strong rehabilitation support that contributed positively to recovery • Frontline staff showed genuine care and effort under challenging conditions Cons: • Heavy reliance on agency nurses led to inconsistent care and lapses in monitoring • Limited support and guidance from the social worker during discharge planning • Caregiver was often expected to independently coordinate next steps • No follow-up after discharge to ensure a safe and smooth transition

Been here for 5 years. GREAT place to live. Terrific, friendly environment.. Can’t beat it.If you cannot find something to entertain you, it’s not their fault.Great folks. Terrific service.