Broomall Manor

If I could give them Zero stars I would. Place is horrible, smells of urine, patients stacked in the hallways. Nursing staff is rude. Forges medical records, doesn't care for patients properly. My Mom went in for simple Physical Therapy and left out of there is a Hypoglycemic Coma with Brain damage. Didn't call the ambulance when her sugar was in the 40's claims they administered glucagon but not record of them checking her sugar again within the standard 45 minutes until THREE hours later when it was STILL in the 40's they decided to call 911. When I spoke to the nurse she said "All of her vitals were good when the first time I checked on her" yet when I received her medical records they were indeed NOT good - her Oxygen level was 87% and her respirations were high. DUE TO FORGED medical records we were unable to sue!!!, i.e My Mom was sent to the hospital at 4:45 am yet they have a Blood sugar reading on her for the same day at 7:30 am....How is that possible when she was already at the hospital unresponsive in a coma and fighting for her life??? SEND YOUR LOVED ONE'S SOMEWHERE ELSE!!!!

Pee smell was the first thing I noticed. My husband is in for walking after a hospital stay. He isn’t getting the proper therapy he needs. He is constantly trying to find ways to get help but all he is getting from asking is “in a few minutes “ . He’s just frustrated and feels ignored. I never got the phone calls from his nurse or they are never available. I feel like he’s just staying so you can get paid. I had hip/femur surgery and I was able to do more than he can without having surgery. The state should be told about it. I have a broken knee and can’t get to visit. I’m a retired nurse and I’m mad about the lazy staff who yes him. Only after I recently got in touch with the nurse that she did walk with him for a few minutes. She earlier said that he is walking to the bathroom and that was him walking instead of using a urinal. Come on that is not a professional, caring person who can say anything like that. If I could have checked out your place I wouldn’t have agreed to his placement there from the hospital. I am disappointed that he calls me and gives me a hard time because he’s ignored. Therapy is so important for him. I hope that you can get a better therapist that actually cares. I really expected better of this situation. I think it’s all about the money. Medicare is being told after I receive the survey. I’m sure they would like to know that empathy is not part of your program.